1. 1 (one) Universal Agent Seat. Active Agents for 24/7/365, Shared Supervisor, Workspace, Equipment, Utilities, Generator, 3-layer power backup, Quality Control, HR and administrative support and Other Necessary Facilities; 2. Call Center Software, CRM Integration, Report Panel etc. Customization & Deployment; 3. Data Archival (Daily Call Record details with Caller ID, Caller Number, Date, Time, Call Duration, Call Type, and Agent Performance details) through email Communication; 4. Outbound Ca

Buyer

Planning & Development

Country

Source Portal

e-GP (Bangladesh)

Deadline

26 October 2026

Estimated Value

Not specified

Published

01 October 2026

Description

[Physical Services] 1. 1 (one) Universal Agent Seat. Active Agents for 24/7/365, Shared Supervisor, Workspace, Equipment, Utilities, Generator, 3-laye...

r power backup, Quality Control, HR and administrative support and Other Necessary Facilities; 2. Call Center Software, CRM Integration, Report Panel etc. Customization & Deployment; 3. Data Archival (Daily Call Record details with Caller ID, Caller

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[Physical Services] 1. 1 (one) Universal Agent Seat. Active Agents for 24/7/365, Shared Supervisor, Workspace, Equipment, Utilities, Generator, 3-layer power backup, Quality Control, HR and administrative support and Other Necessary Facilities; 2. Call Center Software, CRM Integration, Report Panel etc. Customization & Deployment; 3. Data Archival (Daily Call Record details with Caller ID, Caller Number, Date, Time, Call Duration, Call Type, and Agent Performance details) through email Communication; 4. Outbound Call Services for the PGCL Customer and Concern Persons. | Buyer: Ministry of Energy, Power and Mineral Resources, > Energy & Mineral Resources Division, > Pashchimanchal Gas Company Limited, > Planning & Development

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